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Forrester report

Four Essential Principles For Successful CIAM

Forrester treats customer identity and access management (CIAM) as an ongoing program rather than a one-time project. Teams that run it that way avoid budget fights, stalled rollouts, and six-month delays while waiting for a green light from the business.
This Forrester best practice report breaks down what separates a CIAM program that keeps earning investment from one that gets stuck proving its value over and over. Strivacity is named among the vendors Forrester researched for this report.
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What’s inside
1
Forrester's four pillars for an effective, ongoing CIAM program: governance, measurement, architecture, and testing
2
The KPIs that matter most for proving CIAM's business value, from customer satisfaction to account opening and sign-in performance
3
Why CIAM implementations often need to be rebuilt sooner than expected, and how to stay ahead of technical debt
4
How to validate changes to sign-in and account opening flows using real data instead of a single stakeholder's opinion
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity hereβ€―.
Four Essential Principles For Successful CIAM
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