Technical Account Manager

Strivacity is on a mission to make customer identity and access management (CIAM) simple, secure, and seamless. Our platform enables businesses to provide frictionless yet secure digital experiences without compromising privacy or security. As a fast-growing company, we foster a culture of innovation, collaboration, and customer obsession. If you're passionate about solving complex technical challenges and making an impact in a high-energy environment, Strivacity is the place for you

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Position Overview

As a Technical Account Manager (TAM) at Strivacity, you’ll be the primary technical advocate and trusted advisor for our customers. You'll work closely with clients to ensure they maximize the value of our CIAM platform, helping them navigate technical challenges, optimize implementations, and drive long-term success. This role requires a blend of technical expertise, problem-solving skills, and customer-facing experience to build strong relationships and drive adoption

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Key Responsibilities

Account Management

• Serve as the technical point of contact for enterprise customers, ensuring smooth onboarding, integration, and ongoing optimization of Strivacity’s solutions.
  
• Provide hands-on technical guidance and best practices to help customers maximize the value of our CIAM platform.
  
• Act as a bridge between customers and internal teams, advocating for customer needs and collaborating with product and engineering to drive improvements.
  
• Develop and deliver training, documentation, and knowledge-sharing sessions to empower customers.
  
• Analyze usage patterns and provide proactive recommendations to improve security, performance, and user experience.
  
• Support the sales team by contributing to technical discussions, proof-of-concepts, and solution design.

Technical Support and Troubleshooting

• Troubleshoot and resolve technical issues, working closely with support and engineering teams.
• Serve as the primary technical point of contact during the implementation phase.
• Identify, troubleshoot, and resolve technical issues promptly and effectively.
• Escalate complex issues to internal engineering teams while maintaining customer communication.

Capabilities & Skills

• Technical Expertise: Strong understanding of identity and access management (IAM), authentication protocols (OAuth, SAML, OpenID Connect), and API integrations.
  
• Problem-Solving: Ability to diagnose complex technical issues and provide effective solutions.
  
• Customer-Focused: Excellent communication and relationship-building skills to work effectively with technical and non-technical stakeholders.
  
• Project Management: Ability to manage multiple accounts, prioritize tasks, and ensure customer success.
  
• Collaboration: Comfortable working cross-functionally with product, engineering, and customer support teams.
  
• Adaptability: Thrives in a fast-paced, evolving environment with a passion for learning new technologies.
  
• Experience: 3-5+ years in a technical account management, solutions engineering, or similar customer-facing technical role

Why Join Strivacity?

• Innovative Technology: Work with cutting-edge CIAM solutions that are reshaping the identity security landscape.
  
• Impactful Work: Play a key role in ensuring our customers succeed while directly influencing the evolution of our product.
  
• Growth Opportunities: Be part of a fast-growing startup where your contributions make a real difference.
  
• Collaborative Culture: Work with a team of passionate, talented professionals in a supportive and inclusive environment.
  
• Work-Life Balance: Enjoy flexibility, competitive compensation, and benefits that support your well-being.

Join Strivacity and be part of a team that’s redefining customer identity experiences. Apply today!

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Additional info 

We’re hiring only those who are authorized to work in the United States or United Kingdom. Strivacity does not sponsor immigration visas.

We’re an equal opportunity employer, and we prohibit discrimination and harassment of any kind. Strivacity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Strivacity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Strivacity will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.