Manager, Customer Success Engineering

About Strivacity

Strivacity is a fast-growing company that’s redefining how organizations deliver secure, seamless digital experiences. We provide customer identity and access management (CIAM) solutions that balance enterprise security with end-user delight. Our goal is to help customers build scalable, secure platforms without compromising on usability.

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Position Overview

Strivacity is seeking a Customer Success Engineering Manager to lead and grow our Customer Success Engineering (CSE) team in Hungary. This leadership role blends technical depth with strategic people management, focusing on delivering high-impact implementations or expert deployment assistance while leading and enabling a team of technically savvy engineers.

The ideal candidate is someone who is excited to drive operational excellence, build team capabilities, and step in to lead or support technical customer work when needed.

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Key Responsibilities

Team Leadership & Management

• Lead,  and coach the Customer Success Engineering team to ensure high-quality customer engagements.
• Participate in hiring, onboarding, and career development of CSEs.
  
• Foster a culture of accountability, technical rigor, and customer empathy.
  
• Set team goals and KPIs in alignment with broader Customer Success and company objectives.

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Operational Excellence

• Define and evolve CSE team processes for project delivery, documentation, communication, and handoffs.
  
• Partner with Customer Success Managers, Product, and Engineering to ensure consistent customer outcomes and satisfaction.
  
• Working with the VP of Customer Success, manage and allocate team resources for onboarding, partner deployment escalations, operational support. and strategic projects.
  
• Act as the escalation point for complex technical issues.
  
  

Customer-Facing Technical Work

• Lead high-visibility customer implementations and integrations as needed, especially for critical or complex deployments.
  
• Serve as a trusted technical advisor for enterprise customers and support them in optimizing their use of Strivacity’s CIAM platform.
  
• Ensure successful configuration, deployment, and integration of CIAM solutions, including SSO, identity protocols, and APIs.
  
  

Cross-Functional Collaboration

• Act as a liaison between customers and internal engineering teams to ensure technical challenges are resolved efficiently.
• Provide feedback to product and engineering teams to shape the roadmap based on customer needs.
  
• Act as a liaison between Customer Success and Dev Ops teams to ensure technical challenges are resolved efficiently.
  
  

Technical Qualifications

• Strong understanding of:
  
  • HTTP, REST APIs, browser-based network traffic analysis
    
  • Web technologies: HTML5, CSS, JavaScript/TypeScript
    
  • Web security and common vulnerabilities
    
  • CIAM-related protocols (OIDC, OAuth2, SAML2)
    
• Familiarity with cloud-native environments and deployment tools:
  
  • Kubernetes, Helm
    
• Comfortable writing and reviewing code in JavaScript/TypeScript and Node.js
• Experience with enterprise customer environments and solution architecture
  
  
  

Requirements

• 3+ years in a leadership or management role in a customer-facing technical team
  
• 5+ years in a technical role such as Customer Success Engineer, Solutions Engineer, or Technical Consultant
  
• Demonstrated ability to lead complex technical projects with cross-functional teams
  
• Strong communication and interpersonal skills
  
• Fluent in English (written and spoken)
  
  

Other Info

• Must be authorized to work in Hungary (Strivacity does not sponsor immigration visas).
  
• We’re an equal opportunity employer committed to an inclusive and respectful workplace for all.

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