CUSTOMER INSIGHTS

Get instant visibility into sign-ups, sign-ins, and security

Optimize sign-ups and sign-ins with data-driven insights. Our customer insights dashboard helps you strike the perfect balance—seamless for users, tough on fraudsters.

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Track drop-offs, authentication trends, and security risks in real time to fine-tune your CIAM strategy. Cut friction, increase conversions, and keep accounts secure—all without unnecessary hurdles.

Benefits

Faster, smarter decisions

Visualize metrics, optimize strategies, and align teams

Customer growth

Improve onboarding rates and increase engagement

Informed security

Spot threats, trends, and inefficiencies

How it works

See the metrics that matter—without the hassle. Get up and running fast with pre-configured metrics for account opening, login, and security.

Want more flexibility? Build custom dashboards, test different journeys, and compare results in real time. Need to share insights? Export everything in just a few clicks.

The Forrester WaveTM: Customer Identity And Access Management Solutions, Q4 2024

Customers said that they need strong reporting and dashboarding capabilities in a CIAM solution to be able to justify investment and get business value.

The Forrester Wave^TM: Customer Identity And Access Management Solutions, Q4 2024

"Customers said that they need strong reporting and dashboarding capabilities in a CIAM solution to be able to justify investment and get business value."

How we’re different

Immediate insights– no configuration or log parsing required

Create your own dashboards with just a few clicks

Purpose-built for customer experience and security teams

Get actionable recommendations on demand

Key capabilities

Strivacity gives you instant visibility into how customers sign up, sign in, and stay

secure — without the need for complex setup or manual data crunching.

Account opening

Our dashboards make it easy to see how users are interacting with your platform. By keeping an eye on account opening trends and pinpointing where users might be hitting snags, you can adjust and A/B test the registration process to increase conversions.

Plus, understanding preferences for social login, passwordless, and MFA options enables you to tailor onboarding strategies, making it easier for your customers to get started and stick around.

Customer engagement

Want to keep your customers coming back? Monitor login trends, authentication behaviors, and message delivery failures in real-time.

By understanding their preferences and pinpointing where they face hiccups, you can fine-tune the sign-in experience to be seamless and satisfying.

Security and risk

Keep your platform secure by actively monitoring password resets, login failures, blocked sessions, and adaptive risk events. By identifying threats like bot activity, impossible travel, and suspicious IP addresses early, you can address potential issues before they escalate.

Additionally, tracking trends in identity verification methods and MFA adoption enables you to bolster security measures while ensuring a customer-friendly experience.

Customer insights features

Feature

How it works

Interactive dashboards

Dashboard metrics

Get real-time visibility into your customer identity ecosystem with out-of-the-box dashboards and 30+ configurable metrics—so you can track sign-ins, onboarding, and security across apps with powerful filters and export options.

A/B journey testing

Test alternate registration flows, authenticator types, or security policies to see what drives adoption, balances usability and security, and reduces friction—all without writing a single line of code.

AI Assist

Delivers real-time analytics on customer behaviors, like sign-up abandonment and conversion improvement, with actionable insights for optimization.

Account opening

Time-to-register

View time spent on individual registration screens so you can identify points of friction and areas of improvement in the registration process.

Registration success & failures

Track successful registrations, failures, and abandonment trends over time to help gauge onboarding effectiveness.

Registration drop-offs

Identify where users abandon sign-ups to refine the process.

Identity verification

Track which identity verification methods are being used and identify fraudulent detection techniques.

Customer engagement

Authentication trends

Monitor login success, failures, and abandonment trends over time to better understand behaviors and friction points in the sign-in process.

Social login & MFA preferences

Visualize your customers’ preferences and adoption of social login, MFA methods, and other third-party authentication options to help you optimize your investments as you roll out new services.

Consent activity

Gain insight into customer behavior and ensure compliance by tracking and filtering consent activity including consent acceptances, revocations and versions in real time.

Security and risk

Blocked sessions & threat detection

Pinpoint key events such as bot activity, improbable travel, and suspicious IP addresses, enabling you to proactively address security risks.

Adaptive risk trends

Gain visibility into security triggers that adjust authentication levels.

Account recovery requests

Get real-time data on forgotten usernames and password reset requests to track success and failure rates, helping you uncover potential security risks.